Legal
Last updated: 5 July 2026
We ship to the United Kingdom, United States, Canada, Australia and most countries in Europe. Available destinations and options are confirmed at checkout based on your address.
Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). Personalized and made-to-order items may require an additional 3–5 business days to prepare. You will receive a confirmation email once your order has shipped.
Estimated delivery times after dispatch are as follows. These are estimates provided by our carriers and are not guaranteed:
Shipping is calculated at checkout based on your destination and order value. We offer complimentary standard shipping on orders over £75 (or the local equivalent). Any applicable amount is shown clearly before you confirm and pay.
For international deliveries, import duties, taxes or customs fees may be charged by the destination country. These charges are determined by your local authorities and, where they apply, are the responsibility of the recipient.
Once dispatched, you will receive a tracking number by email. You can also follow your order using our Track Order page.
If your order has not arrived within the estimated window, please contact us and we will investigate with the carrier and always work with you to resolve the situation fairly.
For any shipping question, email support@byoumk.co or call +44 7988 518507. Our team is available Monday to Friday, 9:00–18:00 GMT.