Refund & Returns Policy

Last updated: 5 July 2026

Our promise

You may return most items within 30 days of delivery for a refund, provided they are unused and in their original condition and packaging. This policy is in addition to your statutory rights, which are not affected.

Items that can be returned

• Unused, unopened products in original condition and packaging.
• Jewelry and accessories that have not been worn or altered.

Items that cannot be returned

For hygiene, safety and practical reasons, we cannot accept returns of:

• Beauty, skincare or wellness products that have been opened, used or had their hygiene seal broken.
• Personalized or made-to-order items (such as engraved or monogrammed pieces), unless they are faulty or incorrect.
• Gift cards.

Faulty or incorrect items

If your item arrives damaged, faulty or not as described, please contact us within 48 hours of delivery with your order number and a photo. We will arrange a replacement or a full refund, including any return shipping costs, at no charge to you.

How to start a return

Email support@byoumk.co with your order number and the item(s) you’d like to return. We’ll send you clear instructions. Please do not send items back before contacting us.

Return shipping

Unless an item is faulty or incorrect, you are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be responsible for items lost in return transit.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method, typically within 5–10 business days. The time it takes to appear on your statement depends on your bank or payment provider.

Exchanges

The fastest way to exchange an item is to return the original (where eligible) and place a new order. If you need help, our team is glad to assist.

Contact

Questions about a return? Email support@byoumk.co or call +44 7988 518507 — we reply within one business day.